Users of the digital platform Nequi will not have access for a limited period due to scheduled maintenance work. The company reported that Nequi will suspend operations at the early hours of Monday, March 23, 2026, when technical adjustments aimed at improving system performance will be carried out.
The maintenance will begin at 3:00 a.m. that day and will last until 5:00 a.m., meaning the application will be unavailable for two hours. During that time, users will not have access and will be unable to carry out functions such as payments, transfers, balance inquiries, or any other activity within the platform.
Service interruptions have occurred before on Nequi
Nequi explained that these technical interventions are part of scheduled maintenance processes designed to optimize the system and ensure the proper functioning of the digital platform. In fact, during the last week of February, the financial platform had already announced and carried out technical interventions that limited the availability of its services.
On that occasion, the disruptions lasted between one and two hours, also during the early morning. During that time, users were unable to log into the application or carry out any type of transaction, PSE payment, or balance inquiry.
For the temporary suspension scheduled for March 23, Nequi recommended that users complete their transactions or money transfers in advance to avoid inconvenience. The maintenance will affect the operation of the application across all of Colombia.
Other changes coming to Nequi
The adjustments come amid broader changes that Nequi has planned for 2026. One of them, according to Valora Analitik, is the distinction between low-balance accounts and savings accounts within the platform.
“When a user exceeds the established limits for a low-balance account, Nequi requires conversion to a savings account. This modification not only expands usage possibilities but also changes the conditions regarding the 4×1,000 tax,” the outlet reported.
In the case of savings accounts, the economic outlet noted that users will be able to carry out transactions of up to 18,330,000 pesos (US$4,969) exempt from this tax, provided that the account has been registered as tax-exempt with the corresponding authority. Otherwise, transactions will be subject to the levy.
However, if the user has not exceeded the limits and the account remains a low-balance account, tax-exempt transactions under the 4×1,000 levy will have a maximum cap of 3,404,000 pesos (US$922). Any transaction exceeding this amount will be subject to the tax, making it necessary for users to carefully review the type of account they hold and the volume of their operations.
Additionally, Nequi has established a monthly limit for low-balance accounts. During 2026, the maximum amount that can be moved each month will be 11,024,727 pesos (US$2,988).
According to Valora Analitik, once this threshold is reached, the account will not be able to receive additional funds until the user completes the process of opening a savings account within the platform. This step becomes mandatory for those handling higher cash flows and seeking to avoid operational restrictions.